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This is the fastest and easiest way to file your PQR. Fill out the form and one of our experts will respond to your request in the shortest possible time.

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Our
offices

Bogota

Branches
Capital Center Building
El Dorado Avenue No. 69A — 51
Tower B 4th floor
Call us
(601) 7455565
Ext. 2078 — 2079

Barranquilla and
Santa Marta

Branches
Torres del Atlántico Building

Carrera 57 No 99 A — 65 Floor 17
Call us
(605) 3853162
Ext. 3180 - 3143

Bucaramanga

Branches
Metropolitan Business Building
Park

Carrera 33 No. 45 — 52 Floor 12
Call us
(607) 6333987
Ext. 1065 — 1067

Cali

Branches
Holguines Shopping Center
Trade Center

Race 100 No. 11 — 60 Local
209
Call us
(602) 4850640
Ext. 4056

Cartagena

Branches
Concasa Building 11th floor

Center — La Matuna Sector
Call us
(605) 6517004
Ext. 8005

Manual of the
proprietor

This manual contains the characteristics of your apartment and recommendations for its proper use and maintenance.

Download manual

Do you have questions?

We have quick answers for you.
How to pay layoffs at home value?

If you want to pay your layoffs when paying the down payment of your home, you need to:

— Submit to your Marval processing advisor the certification issued by the entity or company where you have your layoffs deposited. In this certification, the Pension and Unemployment Fund must indicate the total amount of your layoffs.

— The procedural advisor will attach to the bill of sale the request to incorporate the payment of layoffs by the Pension and Unemployment Fund to the company MARVAL.

—Give to the Pension and Unemployment Fund a photocopy of the purchase and of the certificate of tradition and freedom of the property.

— Once the corresponding amount of your layoffs has been transferred by the Pension and Unemployment Fund to MARVAL, it will be responsible for deducting this amount from the outstanding balance unpaid for the property you purchased.

REMEMBER: If your layoffs have been paid for the property and you decide to give up the buying and selling business, MARVAL will return this money to the Pension and Unemployment Fund that issued it.

How to finance the balance of the house?

Once you complete the payment of the down payment for the home you purchased and the delivery approaches, you will receive a letter from Marval informing you of the requirements necessary to process the credit that will finance the balance of your home.

You will submit to Marval's processing advisor the pre-approval or approval issued by the financial institution to begin the bookkeeping phase.

When you have approved the credit, you will proceed to sign deeds before the notary, and the financial institution will summon you to sign promissory notes, insurance policies and other documents required by this entity.

What to do to register a request, complaint, or if the property requires a guarantee?

If your property has any damage or damage and is within the fixed warranty period, we invite you to register at https://marval.com.co/pqrs/. Remember to read the maintenance and warranty manual correctly before making the claim.

When and how to receive the property?

When the financial institution approves the credit and you have signed the bill of sale, your Marval processing advisor will inform you of the date of delivery of the property. For this day you should keep in mind the following:

— The day before the scheduled date of delivery of the property, go to our processing service centers to provide the folder where the minutes and inventory format, plans, cover letter and other documents that formalize the delivery of your property will be provided.

— One of Marval's representatives will formally deliver the property to you on the previously agreed date.

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